Cloud: operate and optimise
Improve resilience, performance and cost control — without increasing workload
Running cloud services day to day can place significant pressure on internal teams. Without the right support, institutions may struggle with rising costs, inconsistent configuration, operational risk and limited visibility.
We help education and research organisations operate and optimise cloud services effectively, providing managed services, automation and expert support that improve outcomes while freeing teams to focus on strategic priorities.
Operational support designed for the realities of the sector
Our operate and optimise services are designed to support long-term, sustainable cloud use, combining managed services, automation and targeted reviews — all shaped by the needs of education and research organisations.
Cloud operations are not just about keeping services running. Our operate and optimise services help you:
- Improve service resilience and availability
- Reduce operational overhead for internal teams
- Gain better visibility and control of cloud spend
- Achieve consistent configuration and management
- Be confident that cloud services remain fit for purpose over time
Services and capabilities
Explore our cloud: operate and optimise services.
Managed cloud (Azure, AWS, Microsoft 365)
Reliable day-to-day operation of your cloud services.
Our managed cloud services support the ongoing operation of cloud environments across Azure, AWS and Microsoft 365.
This includes:
- Day-to-day management and support
- Monitoring and incident management
- Patch and configuration management
- Operational best practice aligned to sector needs
The service is designed to integrate smoothly with institutional teams, providing support where it’s needed while maintaining clear ownership and governance.
Outcome: stable, well-managed cloud services that teams can rely on.
Explore Managed Cloud services
Reliable day-to-day operation of your cloud services.
Our managed cloud services support the ongoing operation of cloud environments across Azure, AWS and Microsoft 365.
This includes:
- Day-to-day management and support
- Monitoring and incident management
- Patch and configuration management
- Operational best practice aligned to sector needs
The service is designed to integrate smoothly with institutional teams, providing support where it’s needed while maintaining clear ownership and governance.
Outcome: stable, well-managed cloud services that teams can rely on.
Explore Managed Cloud services
Cloud assist: Microsoft 365 automation and governance
Reduce manual effort and improve consistency through automation.
Cloud assist complements managed services by improving efficiency and reducing risk, particularly in complex or distributed environments.
It focuses on:
- Automating routine administrative tasks
- Enforcing agreed standards and policies
- Reducing configuration drift over time
- Supporting governance without increasing workload
Cloud assist complements managed services by improving efficiency and reducing risk, particularly in complex or distributed environments.
Outcome: lower operational overhead and more consistent Microsoft 365 management.
Explore cloud assist
Reduce manual effort and improve consistency through automation.
Cloud assist complements managed services by improving efficiency and reducing risk, particularly in complex or distributed environments.
It focuses on:
- Automating routine administrative tasks
- Enforcing agreed standards and policies
- Reducing configuration drift over time
- Supporting governance without increasing workload
Cloud assist complements managed services by improving efficiency and reducing risk, particularly in complex or distributed environments.
Outcome: lower operational overhead and more consistent Microsoft 365 management.
Explore cloud assist
Intune review
Optimise endpoint management as environments evolve.
As cloud and device estates grow, Intune configurations often need review to ensure they remain effective and aligned to current needs.
This review focuses on:
- Assessing existing Intune configuration
- Identifying gaps, duplication or complexity
- Improving alignment with security and operational requirements
- Supporting more efficient ongoing management
Outcome: a clearer, more manageable Intune setup that supports secure, flexible working.
Optimise endpoint management as environments evolve.
As cloud and device estates grow, Intune configurations often need review to ensure they remain effective and aligned to current needs.
This review focuses on:
- Assessing existing Intune configuration
- Identifying gaps, duplication or complexity
- Improving alignment with security and operational requirements
- Supporting more efficient ongoing management
Outcome: a clearer, more manageable Intune setup that supports secure, flexible working.
Microsoft Teams phone system support
Support for cloud-based voice services.
For institutions using Microsoft Teams for telephony, we provide specialist support through our connectivity portfolio, helping ensure reliable, scalable voice services.
This includes configuration, optimisation and integration with wider connectivity services.
Explore Microsoft Teams phone system support
Support for cloud-based voice services.
For institutions using Microsoft Teams for telephony, we provide specialist support through our connectivity portfolio, helping ensure reliable, scalable voice services.
This includes configuration, optimisation and integration with wider connectivity services.
Explore Microsoft Teams phone system support
Integrated security operations
Enhancing resilience through 24/7 monitoring.
Managed cloud services can be complemented by 24/7 monitoring and incident response through our security operations centre (SOC), providing additional assurance for critical environments.
Enhancing resilience through 24/7 monitoring.
Managed cloud services can be complemented by 24/7 monitoring and incident response through our security operations centre (SOC), providing additional assurance for critical environments.
Choose Jisc for operation and optimisation
We offer sector-built expertise you can trust.
- Designed for education and research: services reflect the operational pressures and constraints institutions face
- Independent and not-for-profit: focused on sustainability and value, not vendor-driven consumption
- Joined-up portfolio: operations aligned with planning, migration and security services
- Built for the long term: supporting services that institutions can run and evolve over time
Ready to operate your cloud with confidence?
Contact your relationship manager or make a customer enquiry to discuss how we can support the ongoing operation and optimisation of your cloud services .